• How do I place an Order?

1. Enter student information.

2. Choose available meals for purchase from the meal schedule.

3. Enter payment information.

4. Complete checkout and receive email receipt.

5. For changes, cancellations, or order refunds, please refer to the email receipt or visit http://villagefreshorders.com for more information.

Q: Can I place an order for the entire month, week, or each day?

A: This new online ordering system gives parents complete flexibility. You can place an order for the entire month; or daily, if you prefer. You may order up to 8:00 a.m. on the day of service.

Q: How do I cancel lunch and get credit?

A: If a parent needs to cancel lunch for any reason, such as a child’s illness, they can do so by emailing the Food Service Director at villagefresh@ridgewood.k12.nj.us . Cancellations may be made up to 8:00 a.m. The purchase price of that meal will be credited back to your credit card.

Q: Can a parent change the item they have chosen for a particular day?

A: If a parent needs to change a child’s meal, they would have to email the Food Service Director, who can make that change for them. This cannot be done online for an order that was already placed.

Q: What type of confirmation will parents receive regarding their orders?

A: After a parent places an order, they will receive an email with the detail of their order/s. It will indicate the meal choice ordered on which day and the price of that meal.

Q: What do I do if my child has special dietary needs, such as a food allergy?

A: The online ordering system has a Special Information section, where parents can put this type of information. In the case of a child with serious dietary needs, we strongly encourage parents to email the Food Service Director to discuss the child’s needs and ensure that the menus available will satisfy and protect the child. It is necessary to fill out the “Indicate your Special Needs” section each time you place an order.

Q: What is included with my meal? Do I have to pay extra for a beverage?

A: Each meal is designed to be a wholesome, complete meal. Each meal will contain the entrée, fruit and/or vegetables and a beverage choice. The beverage choices are: water, low fat milk, 2% milk, low fat chocolate milk or skim milk.

Q: Can I order a snack with my child’s meal?

A: If a child would like to make a purchase to augment their meal, they can select from the dessert/snack section of the pull-down menu. These items are available at an extra charge. Snack items can also be purchased on a day when you are not making a meal purchase.

Q: Can my child continue to order a second slice of pizza?

A: Yes, this is one of the menu choices. You will see, when placing an order, a one-slice pizza meal, as well as a two-slice pizza meal.

Q: Can faculty and staff participate in the Village Fresh program?

A: Yes. Any staff member can enter information for an order, similar to a student and then choose “Staff” when indicating which homeroom class they are in.

• Refund / Return Policy

All orders can be cancelled up until 8am the day of.  A refund will be processed and will be refunded to the method of payment used.  To cancel a meal and/or request a refund, please contact the School Food Service Director, Maureen Dichiara at villagefresh@ridgewood.k12.nj.us

• Special Dietary Needs (Allergies)

We will try to work with parents to accommodate special dietary needs.  Parents of students with food allergies are encouraged to contact the School Food Service Director, Maureen Dichiara at villagefresh@ridgewood.k12.nj.us for additional information and/or support.

• Privacy Policy

Pomptonian Food Service has created this privacy statement because we believe you have the right to a safe, secure, online experience. We are committed to both protecting your privacy and informing you how information from you will be used. If you still have concerns or questions after reading this policy, please let us know, using the contact information below.

We collect the information you provide in order to provide the service of ordering meals online for you.

Pomptonian Food Service does not sell, rent, or give away your information to anyone.  All information submitted online to order meals from the website remains the property of Pomptonian Food Service and will not be shared with any other entity unless clearly stated online.

If required to disclose information in order to comply with laws, regulations, search warrants, subpoenas, or court orders, we will advise you if legally permitted to do so. Payment information submitted through the website is encrypted for your protection using industry standard 128-bit or greater Secure Socket Layer certificate encryption technology.

• Contact Information